Automated Claims Handling? Oh it’s a comin’ alright!
Howdy, howdy! Are we still friends? Did I manage to get any of you with my little April Fools prank on Monday? I hope we’re all better now…
You know, dear readers, our workers’ compensation system is darn near perfect. Really, it is! Stop laughing!!!
All joking aside, it’s no closely guarded secret that adjusters are often swamped handling files. Huge caseloads require heroic efforts and the queue to respond to injured workers can sometimes get a bit long, and that’s without mentioning the defense attorneys that write Russian novels of analysis letters and talk the poor adjuster’s ears off… not that there’s anything wrong with that *ahem*.
Fortunately, that may all change soon!
Scheduling appointments, appointment reminders, and answering basic questions and, presumably, escalating to a live person when necessary would be the key features.
If this effectively takes the load of adjusters then it’s a good thing, right? Hopefully, though, this new wave of automated assistance will provide a better interaction experience than what your humble blogger has experienced when dealing with such software or automated phone calls.
It will be interesting to see how effective this software is in assisting workers with accessing the MPN and getting appointments. In might also help defendants with documenting efforts to provide care in the face of MPN challenges.
Before you know it, the lawyers will be automated too. But what, then, shall become of this poor, humble blogger?